You have put wrong settings parameters. If connecting to Webmail is all good, then there are three possibilities : In Outgoing server (SMTP), make sure the correct e-mail address is selected. If sending an e-mail fails, right-click on the address, then click Settings. Make sure that ports 143 and 587 are not blocked so far. If the connection still fails, then the problem is probably related to your computer's security software, a filtering device on your network, or a restriction on the Internet service provider. Finally check login and password authentication by using Webmail link. Change the email address password from the customer panel.ģ. Make sure you already have created your e-mail account on your customer panel.Ģ. Thunderbird says username or password is incorrectġ. You must confirm IMAP security certificate displayed few seconds after the end of set up.ġ1- Thunderbird displays a pop up to validate SMTP server certificate.ġ3- E-mail address is ready. The following article concerns only old shared hosting such as SMART, DISCOUNT, PRO, SÉCURISÉ, MAIL10000, MAIL20000, or every dedicated or private Plesk server.Ĥ- set up configuration parameters and replace with your domain name for incoming and outgoing server.Ĩ- Email address is not yet ready for use. This help link explains difference between POP and IMAP protocols.Ĩ- E-mail address is ready. 
If this is the case, the parameters must be entered manually as follows:Īuthentication method : Encrypted passwordįor those who wants to use POP, here are the configuration parameters : Click on Configure manually.Ĥ- If the domain points to our DNS servers, and/or is attached to the shared hosting, Thunderbird automatically detects the configuration settings. The following article concerns only Shared Hosting new offers such as START, BOOST, MAX and Performance.ġ- Open Thunderbird, click on Tools then Account Settings.Ģ- Use button Account Actions and Add mail account.ģ- Enter your name, the e-mail address and the password.
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